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REALMIRAGE

Billing, Cancellation & Refund Policy

Darwin AI Technologies Ltd., operating as RealMirage

Suite 1430, 150 — 9th Avenue SW, Calgary, Alberta T2P 3H9, Canada

Effective Date: June 15, 2026

Version: 1.0

This page summarizes how billing, subscription cancellation, and refunds work on RealMirage. It is extracted from, and governed by, Sections 9.3 and 9.4 of our Terms of Service. If anything on this page conflicts with the Terms of Service, the Terms of Service control.

1. Billing

All purchases on RealMirage are made in U.S. dollars. Credits purchased through the Platform are the currency used for subscriptions, pay-per-view content, tips, voice content, and demand content orders.

2. Subscriptions and Renewals

Subscribers may subscribe to individual AI Characters at various subscription tiers set by the applicable Studio. Subscriptions are billed on a recurring monthly basis. At the time of subscribing, you choose how each subscription is funded:

  • Wallet-funded: the monthly renewal amount is deducted from your Credit balance at the time of each renewal. If your balance is insufficient at renewal, the subscription lapses and access ends; you will receive advance notice when your balance is running low.
  • Card-funded: where supported, the subscription is set up as a recurring charge with the payment processor, which charges your card each month until you cancel.

3. Cancellation

You may cancel a subscription at any time through your account settings. Cancellation stops the next renewal; you retain access through the end of the period you have already paid for, and no pro-rated refunds are provided for partial billing periods. If you cancel and then change your mind before the period ends, you may resume the subscription, which re-enables renewal.

4. Refund Policy

Credit purchases are generally non-refundable. Refunds may be issued at RealMirage's sole discretion in the following circumstances:

  • technical failure that prevents delivery of purchased content;
  • Demand Content orders that are rejected by the Studio or that fail to be delivered within the specified deadline;
  • Voice Messages or Exclusive Voice Content that fail to generate due to a platform technical error; or
  • duplicate charges resulting from payment processing errors.

Notwithstanding the foregoing, nothing in this policy limits your rights under applicable consumer protection legislation.

5. Custom Requests

Custom Requests are delivered within 7 business days of submission; requests not fulfilled within this window are automatically refunded in full.

6. How to Request a Refund

Refund requests must be submitted within thirty (30) days of the transaction through the Platform's support channels or by contacting [email protected].

7. Statement Descriptor

Details of how charges will appear on your card statement will be published here when card payments launch.